Support

Thanks for shopping at SENNEY. We hope you love your purchases, but if you have any question, we are always here to help.

Warranty Policy
1. Warranty Period

SENNEY provides warranty service and official customer support, which only applies to new products purchased from SENNEY’s official website， For purchases made through SENNEY’s authorized resellers or distributors, please contact them directly for after-sales service.

We provide a 1-year limited warranty for new products purchased from SENNEY.

Replacement Unit: Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.
2. Warranty Forfeiture
Warranty is void in the following situations:
a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”.
b) Products are purchased from unauthorized distributors or resellers.
c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with.
d) Products are dismantled, mishandled, improperly used or defaced.
e) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty.
f) Products are damaged due to improper working environment or operation, such as unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using the wrong power adapter, etc.
g) Products are damaged due to the violation of direction on safe battery handling and usage.
(h) warranty is for the original purchaser only and is not transferable.

3. Limitation of Damages
SENNEY is not responsible for other extra warranty or commitments promised by resellers, agents, distributors, or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.

Return /Cancel/Refund Policy
1.Cancel
If you want to cancel your order, please contact us via live chat or email to help you. But once the item has been shipped out (you have received the tracking number or your order status is completed) we are unable to help cancel it.
2.60-Day Return Guarantee
Return Policy for Products Purchased from SENNEY

a) For Unwanted Products
If the package remains unopened, undamaged, and suitable for resale without affecting secondary sales, please reach out to our customer service team within 60 days of purchase to explore your eligibility for a refund. We may kindly request visual evidence such as photos or videos to facilitate the process. Please note that the return shipping costs will be borne by the customer.

b) For Non-Man made Defective Products
If the product is defective (non-manufacturing) upon receipt, within 60 days of delivery, you may receive a full refund or replacement. Beyond 60 days but within the 1-year warranty period, a full refund is not available, but a replacement is acceptable. Please contact customer service within 60 days of purchase to inquire about your eligibility for a refund. We may kindly request visual evidence such as photos or videos to facilitate the process. You are not required to return the defective item, and SENNEY will cover the freight cost for new replacements.

Return Policy for Products Purchased from a Third-Party

If the SENNEY product that you have purchased from the third-party stores or vendors does not function to your satisfaction, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the SENNEY products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor where you purchased your SENNEY product for specific information. SENNEY is not responsible for their refund and return.

3. Refund
For orders eligible for a refund, the money will go back to your payment account.